My Policies

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Late Arrival

In order to continue providing the best possible service for my guests, I will not allow any clients' late arrival to affect another guest in my business.

If you arrive to the salon more than 5  minutes past your scheduled appointment start time, I will not be able to complete all of your services scheduled for the day.

You can choose to eliminate the cut or blow dry service.  However, the cancellation policy will be in effect for those services and the cancellation fee will be imposed, representing 50% of those booked services.

Should you arrive more than 15 minutes late, I will not be able to complete your services and the cancellation fees will apply to all scheduled services.

This policy allows me to always have plenty of time to serve my guests thoroughly and will ensure I am always running on time for you at each visit.

Redo Policy

I strive to offer my guests the highest level of satisfaction.

If you are having challenges with your cut or color, let me know within 7 days of your visit.

 

If after reviewing the consultation photos we went over together, I can see that I missed the mark in the execution of your services, I'm happy to correct the issue with no additional charge.

If you are simply looking for a different result than what was agreed upon during the consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goals.

Every effort will be made to get you back into the salon within 7 days of your redo request.

Please note that if you do not notify me within 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my servce menu and pricing.

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Payment Policy

A credit card is required to secure your appointment.  

If you do not arrive for your appointment,  100% of the booked service will be charged to your card on file.

 

If you cancel your appointment less than 24 hours prior to your scheduled appointment time, 50% of your scheduled booking will be charged to your card on file.

The full rate of the services completed is due at the time of the service completion.  I accept payments in the form of cash, check and credit card.

If you are unable to pay for services in full using either method, your lack of payment will be reported to the Suffolk County Sheriff within 24 hours of your visit.

Color & Cut Policy

You understand that the stylist may take before and/or after photos of your hair, face and likeness.  You give permission for said photos to be shared digitally or in printed form.

You agree to be fully honest and transparent with the stylist as we talk about your hair history.

You understand that anything you've done previously to your hair and anything you may choose to do in the future will affect  the results of services received at the salon.  You understand that the falsification of hair history will result in an undesirable outcome including, but not limited to:

*hair breakage

*uneven color

*undesirable color

*irreparable damage

*hair loss

Should any of the above occur and its determined that you have falsified hair history, you will not be entitled to any reparative services, treatments or refunds.

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